Compliments & Concerns

At My Loan Brokerz, we value your feedback. It helps us strengthen relationships and continually improve our services.

Compliments

If a member of our team has provided exceptional service, we would love to hear about it. Your feedback helps us recognise and encourage outstanding performance.

Concerns or Complaints

If you are not satisfied with our service, please let us know so we can resolve the matter quickly and fairly. When contacting us, please include as much detail as possible.

Our Process

We aim to resolve complaints promptly. If we cannot resolve the issue immediately, we will acknowledge your complaint within 5 business days and provide a written outcome once our investigation is complete. If the matter takes longer than 45 days, we will inform you of the reason and expected timeframe.